Terms and Conditions – ATHI RESORTS

1. Reservation Policy:

Booking Confirmation: All bookings must be confirmed by the hotel via email or through the booking system. A reservation is not deemed confirmed until the guest has received a confirmation.
Deposit and Payment: Payment will be required at the time of booking. Payments are made via Airpay Online Payment Gateway and a receipt will be immediately available.
Booking Modifications or Cancellations:
- Cancellations made 2 days before the check-in date are subject to a full refund.
- Cancellations or modifications after this 48 hour period will incur a cancellation fee of 100% of the reservation amount, as outlined in the booking confirmation.
- The hotel reserves the right to cancel any reservation due to payment issues or force majeure circumstances.

2. Check-In/Check-Out:

Check-In Time: Check-in time is from 12 noon unless otherwise agreed upon in writing.
Check-Out Time: Check-out time is by 11.30am. Late check-outs may incur additional charges and is subject to availability.
Early Check-In: Subject to availability, early check-in may be available at an additional charge.

3. Rates and Payment:

Room Rates: Room rates are subject to change and may vary based on demand, special promotions, or seasonal adjustments.
Taxes and Fees: All room rates are subject to applicable taxes and fees, which will be added at the time of booking or check-in.
Accepted Payment Methods: We accept the following payment methods: UPI/all debit cards/all credit cards/NEFT/Airpay.

4. Guest Conduct:

Behaviour Expectations: Guests must conduct themselves in a manner that does not disturb or interfere with the comfort of other guests. Any behaviour deemed inappropriate by hotel management, including noise, substance abuse, or illegal activities, may result in eviction without refund.
Damage or Loss: Guests are responsible for any damage to hotel property during their stay. The hotel reserves the right to charge for damages caused by the guest, including damage to furniture, fixtures, and equipment.
Smoking Policy: Smoking is prohibited inside the hotel premises. Smoking in designated smoking areas is allowed.

5. Guest Responsibilities:

Identification: All guests must provide valid identification (e.g., passport, government-issued ID) at check-in. No PAN cards/office IDs.
Maximum Occupancy: The maximum number of guests allowed per room is 2 or 3 depending on category booked. Any additional guests may require a supplemental charge or result in the refusal of accommodation. Children 10 and over are considered as adults.
Lost or Stolen Items: The hotel is not responsible for lost, stolen, or damaged personal belongings. Guests are encouraged to use in-room safes where available.

6. Liability and Insurance:

Limitation of Liability: The hotel is not responsible for any injury, loss, or damage to guests’ persons or property, except where required by law. Guests are advised to carry their own insurance for valuables or personal injuries.
Force Majeure: The hotel is not liable for failure to perform its obligations due to events beyond its control, including but not limited to natural disasters, government actions, labour strikes, or other unforeseeable circumstances.

7. Privacy and Data Protection:

Guest Information: The hotel collects personal data from guests for the purpose of booking, billing, and service delivery. The hotel will handle all personal information in accordance with applicable data protection laws (e.g., GDPR, CCPA).
Data Sharing: The hotel will not share personal information with third parties except as required by law or for the purpose of providing services (e.g., third-party booking agents, payment processors).

8. Pets and Animals:

Pet Policy: The hotel is pet-friendly and there may be additional cleaning fees, and guests are required to keep pets on a leash or in a carrier within public areas. One pet per room. Any damage caused by the animal will be charged directly to the guest.

9. Special Requests:

Special Requests: Special requests, such as extra bedding, room preferences, or accessibility needs, will be considered based on availability. The hotel does not guarantee that such requests will be met but will make reasonable efforts to accommodate them.

10. Health and Safety:

Emergency Procedures: The hotel has emergency plans in place for various situations (fire, medical emergencies, etc.). In case of an emergency, guests should follow the instructions of the hotel staff.
COVID-19 or Health Safety Measures: Due to ongoing health concerns (if applicable), guests are required to follow any specific health protocols, including mask-wearing, social distancing, and other safety measures as mandated by local authorities.

11. Dispute Resolution:

Governing Law: These terms and conditions are governed by the laws of Goa, India.
Dispute Resolution: Any disputes that arise between the hotel and the guest will be resolved through mediation, and jurisdiction for legal matters will lie in Vasco da Gama, Goa.

12. Miscellaneous:

Modification of Terms: The hotel reserves the right to modify or update these terms and conditions at any time. Changes will be posted on the hotel’s website or communicated to guests.
Severability: If any provision of these terms and conditions is found to be invalid or unenforceable, the remainder of the terms will remain in effect.

Contact Information:

For any questions or concerns, please contact us at: